The Manager, Medicare Call Center at HumanPanorama is responsible for overseeing daily operations, ensuring compliance with CMS regulations, and enhancing the member experience in a remote setting. The role requires leadership in call center management, process improvement, and performance monitoring
Job Summary
The Manager, Medicare Call Center oversees daily operations to ensure a high-quality member experience across Medicare Advantage, Medicare Supplement, and Part D programs.
Humana offers competitive benefits supporting whole-person well-being including medical, dental, vision, 401(k), paid time off, and disability coverage.
This role requires leadership in compliance, performance management, and continuous process improvement to meet service levels and regulatory standards.
Matching Summary
Match Score: 85
The Manager, Medicare Call Center at HumanPanorama is responsible for overseeing daily operations, ensuring compliance with CMS regulations, and enhancing the member experience in a remote setting. The role requires leadership in call center management, process improvement, and performance monitoring.
Salary
Base: $70,000 - $95,500 per year; Bonus/Equity: Commission incentive plan available; Benefits: Medical, dental, vision, 401(k), paid time off, disability, life insurance