Senior Product Manager Knowledge Reimagined Lead

Southsidecb

Knowledge management systems
Ai-enabled knowledge solutions
Customer-centred design thinking
CommBank’s Financial Crime Operations (FCO) Strategy and Performance team is responsible for the governance and delivery of strategic initiatives across Financial Crime Operations

Job Summary

  • CommBank’s Financial Crime Operations (FCO) Strategy and Performance team is responsible for the governance and delivery of strategic initiatives across Financial Crime Operations.
  • As the FCS Knowledge Lead, you will define and lead the roadmap for the Knowledge Reimagined product, driving innovation through AI and customer insights to improve productivity and analyst capability.
  • The role requires building and leading a high-performing team, managing stakeholder relationships, and ensuring compliance with internal and regulatory frameworks.

Matching Summary

CommBank’s Financial Crime Operations (FCO) Strategy and Performance team is responsible for the governance and delivery of strategic initiatives across Financial Crime Operations.

Skills & Requirements

Must-have

  • knowledge management systems
  • AI-enabled knowledge solutions
  • customer-centred design thinking
  • strategic product roadmap leadership
  • stakeholder engagement and influence
  • agile product delivery methodologies

Nice-to-have

  • human-centred learning approaches
  • digital experience design
  • cross-functional collaboration
  • change management and adoption
  • content strategy and document management

Key Requirements

  • senior knowledge management experience
  • experience in large operational environments
  • expertise in content strategy and communications
  • proven ability to drive AI-enabled change
  • experience managing knowledge as an asset
  • familiarity with UX and digital design principles

Work Rights

Not specified

Tailored Resume

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