This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals
Job Summary
This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams to ensure operational excellence.
Candidates will have the autonomy to design engagement strategies and access a global career path while working at the forefront of AI integration in enterprise software.
Matching Summary
This role serves as a key partner to drive business transformation for customers by aligning product roadmaps with their long-term strategic goals.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ year project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials expertise
Executive stakeholder relationship management
Nice-to-have
State and Local Government customer base experience
Adaptive Planning implementation experience
Functional domain expertise in Financials
High-level presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka office with 50% attendance