Customer Service Office Executive

CHEP

Hybrid
Manage customer inquiries and complaints
Facilitate customer onboarding processes
Collaborate cross-functionally with teams
CHEP is seeking a Customer Service Office Executive to manage customer inquiries and enhance satisfaction through effective communication and collaboration within a hybrid work environment. The role emphasizes adaptability, problem resolution, and continuous improvement in customer service processes

Job Summary

  • You will join an international organization operating in 60 countries to help change how goods get to market.
  • The role involves professionally managing customer inquiries, resolving complaints, and ensuring timely communication while adhering to service level agreements.
  • Employees can maximize work-life balance through a Hybrid Work Model and are empowered to bring their authentic selves to work.

Matching Summary

Match Score: 85

CHEP is seeking a Customer Service Office Executive to manage customer inquiries and enhance satisfaction through effective communication and collaboration within a hybrid work environment. The role emphasizes adaptability, problem resolution, and continuous improvement in customer service processes.

Skills & Requirements

Must-have

  • Manage customer inquiries and complaints
  • Facilitate customer onboarding processes
  • Collaborate cross-functionally with teams
  • Maintain accurate customer information systems
  • Conduct regular account performance reviews

Nice-to-have

  • Adaptability and building rapport
  • Commercial sustainability knowledge
  • Data storytelling skills
  • Continuous process improvement mindset
  • Empathy and problem resolution

Key Requirements

  • Experience in customer support or service management
  • Ability to collaborate with Sales, Finance, and Operations
  • Proficiency in maintaining data integrity in relevant systems

Work Rights

Not specified

Tailored Resume

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