This job posting is for a Director of Operations at Ticketmaster in Tokyo, Japan. The role requires strong leadership skills and experience in client relations, operations, and team management within the live entertainment industry
Job Summary
The Director of Operations is responsible for providing leadership for employees and delivering outstanding support, vision and guidance for their region.
This includes accountability for client and fan satisfaction, meeting agreed upon service level standards, driving efficiency, and improved employee performance.
You will be the first point of contact for the local ticketing team in Japan in the office and all operational support.
Matching Summary
Match Score: 85
This job posting is for a Director of Operations at Ticketmaster in Tokyo, Japan. The role requires strong leadership skills and experience in client relations, operations, and team management within the live entertainment industry.
Skills & Requirements
Must-have
Exceptional ticketing service delivery
Client and fan satisfaction
Service level standards
Employee performance management
Budget and financial forecasting
Fluent in English and Japanese
Nice-to-have
Positive client experience
Positive customer experience
Strengthening client relations
Innovation in client support
Key Requirements
Experience in ticketing, live events, promoting, e-business, media or entertainment industries preferred
Extensive account management experience
Direct experience managing a team of over client support staff