Fan Support Supervisor

Ticketmaster LLC

Santiago, Chile
3-5 years customer service experience
Team leadership and supervision skills
Zendesk and crm platform knowledge
The role involves leading the Fan Support team to ensure exceptional customer service and efficient problem resolution

Job Summary

  • The role involves leading the Fan Support team to ensure exceptional customer service and efficient problem resolution.
  • Candidates must analyze performance indicators and conduct audits on complex cases like cancellations and refunds to maintain quality standards.
  • Ticketmaster fosters a 'Fan First' culture where employees collaborate across departments to enrich lives through live event experiences.

Matching Summary

The role involves leading the Fan Support team to ensure exceptional customer service and efficient problem resolution.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Team leadership and supervision skills
  • Zendesk and CRM platform knowledge
  • Spanish and English fluency required
  • KPI analysis and reporting capabilities

Nice-to-have

  • Experience in events industry preferred
  • Proactive problem-solving under pressure
  • Empathetic communication style
  • Continuous learning mindset
  • Flexibility for variable schedules

Key Requirements

  • Minimum 3-5 years in customer service roles
  • Prior experience supervising teams
  • Strong analytical skills for data interpretation
  • Excellent written and verbal Spanish and English

Work Rights

Not specified

Tailored Resume

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