Sachbearbeiter Gewährleistung Bereich Customer Service Bereich Antriebstechnik (m/w/d)

Liebherr Machines Bulle SA

Bulle, Switzerland
On-site
German and english language proficiency
Technical analysis of drive components
Warranty condition compliance
Liebherr Machines Bulle SA is seeking a Customer Service Warranty Specialist within the drive technology sector to manage customer complaints and warranty claims. The role involves data analysis, customer communication in both German and English, and collaboration with technical departments to ensure compliance with warranty conditions

Job Summary

  • The role involves processing warranty claims by analyzing data, ensuring compliance with valid guarantee conditions, and meeting strict deadlines.
  • Candidates will perform technical diagnostics on defective parts in the drive technology sector and collaborate with designers to determine warranty eligibility.
  • The position requires creating technical statements and cost breakdowns for customers in both German and English while maintaining accurate records in the CAQ system.

Matching Summary

Match Score: 85

Liebherr Machines Bulle SA is seeking a Customer Service Warranty Specialist within the drive technology sector to manage customer complaints and warranty claims. The role involves data analysis, customer communication in both German and English, and collaboration with technical departments to ensure compliance with warranty conditions.

Skills & Requirements

Must-have

  • German and English language proficiency
  • Technical analysis of drive components
  • Warranty condition compliance
  • CAQ system data management
  • 8D report preparation

Nice-to-have

  • Experience with gearbox and winch systems
  • Strong coordination with design engineers
  • Ability to work in a team environment

Key Requirements

  • Fluency in German and English
  • Knowledge of warranty regulations
  • Experience with CAQ systems

Work Rights

Not specified

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