Senior Director, Cloud Success

SALESFORCE

Mexico City, Mexico
15+ years in technical support
Experience managing teams of 15+
Cloud/saas software environment experience
The Senior Director will ensure the highest sustainable level of customer satisfaction with Service Cloud products across Latin America

Job Summary

  • The Senior Director will ensure the highest sustainable level of customer satisfaction with Service Cloud products across Latin America.
  • You'll lead a diverse team of 15-20 professionals to drive customer outcomes throughout the entire Service Cloud lifecycle.
  • This role offers the opportunity to shape the customer experience for LATAM and contribute to the global Service Cloud strategy.

Matching Summary

The Senior Director will ensure the highest sustainable level of customer satisfaction with Service Cloud products across Latin America.

Skills & Requirements

Must-have

  • 15+ years in technical support
  • Experience managing teams of 15+
  • Cloud/SaaS software environment experience

Nice-to-have

  • Fluency in Spanish and English
  • Experience in LATAM market
  • Strong analytical skills

Key Requirements

  • 8+ years at management level
  • BA/BS Degree in technical or business field
  • Ability to influence and build relationships

Work Rights

Not specified

Tailored Resume

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