Global Customer Experience & Business Transformation Sr. Manager
Amgen UK
Lisbon, Portugal
7-10 years leadership experience
Sap s4 hana expertise
End-to-end order-to-cash processes
This role will shape the next generation of capabilities that elevate customer engagement, streamline operations, and deliver measurable business impact at global scale
Job Summary
This role will shape the next generation of capabilities that elevate customer engagement, streamline operations, and deliver measurable business impact at global scale.
You will ensure Amgen continues to excel in delivering a differentiated customer experience through scalable, cost-effective processes and tools.
As a cultural ambassador, you will model and amplify AMGEN's Values and Leadership Behaviors—cultivating an empowered, impactful environment where purpose and performance align.
Matching Summary
This role will shape the next generation of capabilities that elevate customer engagement, streamline operations, and deliver measurable business impact at global scale.
Skills & Requirements
Must-have
7-10 years leadership experience
SAP S4 Hana expertise
end-to-end Order-to-Cash processes
Nice-to-have
customer-centric approach
strong influencing skills
data-driven decision making
Key Requirements
7-10 years of leadership experience
5+ years collaborating across global regions
exceptional analytical and data-storytelling skills