Customer Systems Resolution Specialist

DSI Underground

Not specified (assumed hybrid)
Excellent written and verbal english communication skills
Knowledge of microsoft office applications
Experience with sap and dynamics crm
DSI Underground is seeking a Customer Systems Resolution Specialist to manage e-Commerce solutions and support related processes, ensuring customer needs are met through effective communication and coordination. The ideal candidate should have strong organizational, problem-solving, and customer service skills, with a focus on improving online and mobility solutions for customers

Job Summary

  • The role involves executing all tasks related to e-Commerce implementation including EDI, Punch Out, and e-catalogs while coordinating with customers and IT.
  • Candidates will act as the primary contact for implemented solutions, providing support, taking corrective actions, and educating frontline teams on Sandvik Coromant's offerings.
  • The position requires managing customer master updates across ERP and CRM platforms while serving as a brand ambassador for Sandvik Coromant.

Matching Summary

Match Score: 75

DSI Underground is seeking a Customer Systems Resolution Specialist to manage e-Commerce solutions and support related processes, ensuring customer needs are met through effective communication and coordination. The ideal candidate should have strong organizational, problem-solving, and customer service skills, with a focus on improving online and mobility solutions for customers.

Skills & Requirements

Must-have

  • Excellent written and verbal English communication skills
  • Knowledge of Microsoft Office applications
  • Experience with SAP and Dynamics CRM
  • Strong problem-solving mindset
  • Ability to coordinate with IT stakeholders

Nice-to-have

  • Proactive approach to process improvement
  • Good relational abilities with customers
  • Experience in e-commerce best practices
  • Ability to work in a demanding environment

Key Requirements

  • Proficient in Microsoft Office and Outlook
  • Knowledge of Case Management systems
  • Understanding of Global ERP organization processes

Work Rights

Not specified

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