The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction
Job Summary
The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction.
Ensure each customer contact is handled in a manner consistent with the Refinitiv brand and values to maintain customer satisfaction and retention.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
Matching Summary
The Customer Support Executive resolves issues applying complex information systems, displays excellent problem-solving skills and shows a high level of urgency and ownership to ensure customer satisfaction.
Skills & Requirements
Must-have
Refinitiv Data Platform support
customer enquiry resolution
complex information systems
high level of urgency and ownership
customer satisfaction and retention
English communication skills
Nice-to-have
curiosity and persistence
continuous professional growth
collaborative and creative culture
sustainability commitment
Key Requirements
University degree or equivalent technical qualifications
Customer service or contact center experience preferred
Financial or IT industry experience desirable
Knowledge of APIs and programming language such as Python is an advantage
Knowledge of desktop and enterprise infrastructure/offerings
Linux/DOS based application knowledge is an advantage
Remote troubleshooting on desktop/server level
Expert understanding of Refinitiv products and data