Customer Service Advisors – Mortgage & Loans | S1 | Homes Direct (servicing) | Bradford

SANTANDER CONSUMER BANK S.p.A

Bradford, United Kingdom
Base: £25,000; bonus/equity: up to £1,920 discreti...
Hybrid (12 days in the office per month after training)
Handling customer mortgage or loan queries
Inspiring customers to embrace digital evolution
Identifying vulnerability and detecting potential fraud
Santander Consumer Bank is seeking Customer Service Advisors for their Homes Direct Servicing team in Bradford. The role involves handling mortgage and loan queries, providing exceptional customer service, and working within a collaborative office environment

Job Summary

  • Santander is evolving into a technology-driven organisation, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.
  • In this role you’ll bring energy and warmth to every customer interaction, whether helping someone secure their dream home, celebrating their final mortgage payment or applying for a personal loan.
  • At Santander, your contribution matters, and they offer competitive rewards, wellbeing support, and global growth opportunities.

Matching Summary

Match Score: 85

Santander Consumer Bank is seeking Customer Service Advisors for their Homes Direct Servicing team in Bradford. The role involves handling mortgage and loan queries, providing exceptional customer service, and working within a collaborative office environment.

Salary

Base: £25,000; Bonus/Equity: up to £1,920 discretionary performance related bonus; Benefits: £500 flexible benefit

Skills & Requirements

Must-have

  • Handling customer mortgage or loan queries
  • Inspiring customers to embrace digital evolution
  • Identifying vulnerability and detecting potential fraud
  • Collating information accurately to solve queries
  • Excellent verbal and written communication skills
  • Extensive computer and numeracy skills
  • Passion for delivering outstanding service

Nice-to-have

  • Ability to thrive in a fast-paced environment
  • Adapt to change

Key Requirements

  • Excellent attention to detail
  • Right to work in the UK

Work Rights

Right to work in the UK

Tailored Resume

Cover Letter