Helpdesk Team Manager

JOHNSON CONTROLS

Birmingham, United Kingdom
Competitive salary; bonus plan; comprehensive bene...
Onsite
Lead help desk team
Manage customer interactions
Monitor delivery performance
Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems

Job Summary

  • Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems.
  • Competitive Salary, Bonus Plan, Generous Leave, and Comprehensive Benefits including a pension plan with up to 7% employer match.
  • Lead the Help Desk team and act as the main escalation point, managing customer interactions across pre sale, deployment and in life support.

Matching Summary

Lead and manage the Parliamentary Support Team, ensuring Members of Parliament receive a high-quality, reliable service for their electronic security systems.

Salary

Competitive Salary; Bonus Plan; Comprehensive Benefits

Skills & Requirements

Must-have

  • Lead Help Desk team
  • Manage customer interactions
  • Monitor delivery performance
  • Stakeholder relationship building
  • Handle escalations under pressure

Nice-to-have

  • Experience in regulated environment
  • Project/Programme Management experience
  • Continuous improvement focus

Key Requirements

  • Team management experience
  • Obtain NPPV3 & SC vetting
  • Complete CTC vetting

Work Rights

NPPV3 & SC and CTC vetting required

Tailored Resume

Cover Letter