Universal Banker - North Plaza Branch, Baltimore Md

Mcetbhb

Baltimore, Maryland, United States of America
Base: $20.55 - $34.25 hourly; bonus/equity: not sp...
Customer service and sales needs
Digital capabilities in customer interactions
Consumer and business banking solutions
Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers

Job Summary

  • Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.
  • Educates customers on banking solutions, identifies needs, and refers complex issues to appropriate team members.
  • Responsible for providing exceptional service, resolving customer problems, and driving sales and customer experience within the branch.

Matching Summary

Specializes in branch customer experience through sales, service, and digital engagement of Consumer and Business Banking customers.

Salary

Base: $20.55 - $34.25 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and sales needs
  • Digital capabilities in customer interactions
  • Consumer and Business Banking solutions
  • AML, BSA, and KYC processes
  • Lobby management and customer greeting
  • Federal SAFE Act registration

Nice-to-have

  • Empathy, customer centricity, flexibility
  • Digital fluency and entrepreneurial spirit
  • Critical thinking in support of brand
  • Bilingual based on branch needs

Key Requirements

  • High school diploma or equivalent
  • Minimum of 1 year's retail sales experience
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers
  • Proven time management and prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter