Senior Customer Success Manager, Gsa

Smartly

New York, United States
Base: 110,000 - 150,000 usd; bonus/equity: annual ...
On-site
Manage global customer accounts
Build trust-based relationships
Drive adoption of solutions
As a Senior Customer Success Manager, you will take ownership of global customers, provide consultative advice, and drive long-term success and customer satisfaction

Job Summary

  • As a Senior Customer Success Manager, you will take ownership of global customers, provide consultative advice, and drive long-term success and customer satisfaction.
  • You will manage and grow a portfolio of global customer accounts, build strong relationships with stakeholders, and drive adoption of Smartly solutions to improve customer performance.
  • Smartly offers a comprehensive benefits package including PTO, healthcare, 401K with matching, equity grants, and wellness benefits.

Matching Summary

As a Senior Customer Success Manager, you will take ownership of global customers, provide consultative advice, and drive long-term success and customer satisfaction.

Salary

Base: 110,000 - 150,000 USD; Bonus/Equity: Annual performance bonus, stock options, equity grants; Benefits: Medical/dental/vision insurances, retirement savings, parental leave, 5 weeks vacation, unlimited sick days, life insurance, disability benefits

Skills & Requirements

Must-have

  • Manage global customer accounts
  • Build trust-based relationships
  • Drive adoption of solutions
  • Translate customer goals
  • Consultative partner
  • Lead commercial conversations

Nice-to-have

  • Nurture book of business
  • Scale ambitious growth company
  • Share insights influence product
  • Mentor peers support growth

Key Requirements

  • 5+ years digital marketing experience
  • Proven enterprise account management
  • Deep digital advertising ecosystem understanding
  • Hands-on Smartly experience
  • Hybrid work from NYC office
  • Willingness to travel
  • Fluent in English

Work Rights

Not specified

Tailored Resume

Cover Letter