Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Hybrid (50% in-office, 50% remote)
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves providing high-level support for enterprise cloud-based applications, requiring strong technical skills and customer-facing experience

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and experience supporting enterprise-grade web applications in a fast-paced environment.
  • Workday offers a culture rooted in integrity and empathy, providing tools to grow and the trust to take risks for employees.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Engineer for their Adaptive Planning team in Warsaw, Poland. The role involves providing high-level support for enterprise cloud-based applications, requiring strong technical skills and customer-facing experience.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format expertise
  • Web Services API troubleshooting skills
  • ELK log aggregation tool usage

Nice-to-have

  • Finance or financial planning software background
  • JavaScript programming knowledge
  • Implementation of software integrations
  • Empathetic customer service approach
  • Proactive problem-solving attitude

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud app
  • Experience managing highly escalated cases
  • Working knowledge of Java .NET C# or similar languages

Work Rights

Local candidates or those willing to relocate required

Tailored Resume

Cover Letter