Operations Excellence Manager

Manulife

Quezon City, Philippines
Hybrid
Process and performance improvement
Operational excellence projects
Data-driven analysis
Drive MBPS' biggest process and performance improvement initiatives, leading high-impact operational excellence projects from assessment to transformation

Job Summary

  • Drive MBPS' biggest process and performance improvement initiatives, leading high-impact operational excellence projects from assessment to transformation.
  • Champion the GBS Operational Excellence Framework by coaching teams, facilitating trainings, and embedding continuous improvement across the organization.
  • Shape operational strategy, influence leadership, and contribute to a culture of critical thinking and innovation while developing expertise through large-scale business transformation.

Matching Summary

Drive MBPS' biggest process and performance improvement initiatives, leading high-impact operational excellence projects from assessment to transformation.

Skills & Requirements

Must-have

  • Process and performance improvement
  • Operational excellence projects
  • Data-driven analysis
  • Process redesign and optimization
  • Cross-functional transformation
  • GBS Operational Excellence Framework
  • DMAIC methodology

Nice-to-have

  • Champion continuous improvement culture
  • Influence leadership
  • Foster critical thinking and innovation
  • Empower learning and growth
  • Embrace diversity and inclusion

Key Requirements

  • 5+ years BPO process improvement experience
  • 2+ years quality management frameworks
  • 3+ years BPO Operations Management experience
  • COPC or Lean Six Sigma Green Belt certified
  • Advanced MS Excel and statistical analysis
  • Strong BPO operations knowledge
  • Familiarity with BPO tools and systems

Work Rights

Not specified

Tailored Resume

Cover Letter