Customer Care Team Leader (ppt) - Ccc

Scentre Group Ltd

Sydney, Australia
Not specified; benefits: five days pyid life leave...
On-site
Hands-on leadership experience
Contact centre operations background
Real-time team coaching skills
This role involves leading a team of Customer Care Specialists to ensure exceptional customer experiences across multiple channels

Job Summary

  • This role involves leading a team of Customer Care Specialists to ensure exceptional customer experiences across multiple channels.
  • The position requires balancing operational delivery with real-time coaching and supporting team development in a fast-paced environment.
  • Employees receive unique benefits including five days paid Life Leave, 18 weeks gender-neutral paid parental leave, and free parking.

Matching Summary

This role involves leading a team of Customer Care Specialists to ensure exceptional customer experiences across multiple channels.

Salary

Not specified; Benefits: Five days paid Life Leave; 18 weeks gender neutral paid parental leave; Free parking

Skills & Requirements

Must-have

  • Hands-on leadership experience
  • Contact centre operations background
  • Real-time team coaching skills
  • SLA and KPI monitoring capability
  • Escalation management expertise

Nice-to-have

  • Fast-paced environment adaptability
  • Strong communication abilities
  • Proactive problem-solving approach
  • Positive team culture builder

Key Requirements

  • Experience in customer service or contact centre operations
  • Ability to work late afternoon and evening shifts
  • Availability for Tuesday/Thursday/Friday/Saturday or Monday/Wednesday/Thursday/Sunday rosters

Work Rights

Not specified

Tailored Resume

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