Représentante Ou Representant Bilingue, Service Excellence, Service À La Clientèle / Cs Service Excellence Representative Bilingual

Fidelity Canada

Toronto, ON, Canada
Base: $54,000 to $71,000 annually; bonus: discreti...
Hybrid
Bilingual french and english communication
1-2 years client services experience
Rotating shift availability monday to friday
This role involves rotating between the Advisor Service Centre, Transfer Agent Processing, and Service Solutions Unit to support various business divisions

Job Summary

  • This role involves rotating between the Advisor Service Centre, Transfer Agent Processing, and Service Solutions Unit to support various business divisions.
  • The position requires advanced bilingual communication skills in both official languages to review and process documents for regulatory compliance.
  • Fidelity offers a competitive salary range of $54,000 to $71,000 along with comprehensive benefits including an RRSP contribution starting after six months.

Matching Summary

This role involves rotating between the Advisor Service Centre, Transfer Agent Processing, and Service Solutions Unit to support various business divisions.

Salary

Base: $54,000 to $71,000 annually; Bonus: Discretionary performance bonus included; Benefits: RRSP contribution after 6 months, health benefits from day one

Skills & Requirements

Must-have

  • Bilingual French and English communication
  • 1-2 years client services experience
  • Rotating shift availability Monday to Friday

Nice-to-have

  • Knowledge of mutual fund industry regulations
  • Experience with transfer agent operations
  • Strong analytical and problem-solving skills

Key Requirements

  • Authorization to work in Canada required
  • Post-secondary education or equivalent experience
  • IFIC or CCVM designation is an asset

Work Rights

Must have current work authorization for Canada

Tailored Resume

Cover Letter