Senior Ccaas & Ai Solutions Architect

Datacom

Sydney, Australia
On-site
Ccaas platform experience genesys cloud or amazon connect
Conversational ai solution design and deployment
Agentic ai and autonomous task orchestration
This role focuses on designing and delivering complex, multi-platform solutions across Customer Experience and Contact Centre as a Service platforms

Job Summary

  • This role focuses on designing and delivering complex, multi-platform solutions across Customer Experience and Contact Centre as a Service platforms.
  • You will act as a trusted advisor to clients, translating complex AI capabilities into practical, scalable solutions that drive customer satisfaction.
  • Datacom offers a dynamic culture with remote working options, flexi-hours, and opportunities for professional development.

Matching Summary

This role focuses on designing and delivering complex, multi-platform solutions across Customer Experience and Contact Centre as a Service platforms.

Skills & Requirements

Must-have

  • CCaaS platform experience Genesys Cloud or Amazon Connect
  • Conversational AI solution design and deployment
  • Agentic AI and autonomous task orchestration
  • LLM and Generative AI application in CX
  • API-driven integrations between AI and CRM systems

Nice-to-have

  • Experience with Cognigy or Verse.ai platforms
  • Knowledge of Microsoft Power Automate
  • Exposure to large-scale government environments
  • Multi-partner technology ecosystem management
  • Thought leadership whitepaper creation

Key Requirements

  • Broad experience across Customer Experience solution design
  • Proven track record in CCaaS platforms such as Genesys Cloud or NICE CXone
  • Hands-on experience with Large Language Models and Generative AI

Work Rights

Not specified

Tailored Resume

Cover Letter