Senior Regional Manager, Customer/ Partner Operations (based In Seoul)

Agoda

Seoul, South Korea
On-site
Regional operations leadership
End-to-end performance ownership
Cross-site tradeoff balancing
Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide

Job Summary

  • Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide.
  • The Senior Regional Manager is accountable for end-to-end performance of a regional customer/partner operations area, translating company strategy into a cohesive regional roadmap.
  • Key responsibilities include leading multi-site, multi-country customer operations and owning regional outcomes such as service quality, efficiency, resiliency, and cost to serve.

Matching Summary

Agoda connects people to destinations and experiences with great deals across millions of hotels, flights, and experiences worldwide.

Skills & Requirements

Must-have

  • Regional operations leadership
  • End-to-end performance ownership
  • Cross-site tradeoff balancing
  • Service quality and efficiency
  • Resilient operating models

Nice-to-have

  • Data-driven decision making
  • Curiosity and innovation
  • Building strong leadership benches

Key Requirements

  • Senior Regional Manager experience
  • Customer operations management
  • Partner operations management

Work Rights

Not specified

Tailored Resume

Cover Letter