Customer Success Manager

G-P

Remote
Fully remote
Native chinese speaking capability
Greater china market experience
Eor (employer of record) adoption
G-P is seeking a Native Chinese-speaking Customer Success Manager to oversee customer relationships in Greater China, focusing on client retention, expansion, and support. The role emphasizes strong communication, cultural understanding, and a commitment to customer satisfaction within a dynamic, remote-first environment

Job Summary

  • The role focuses on driving adoption of EOR hires and ensuring customer retention across the Greater China region.
  • Candidates will be accountable for revenue growth through expansion, cross-sell, and up-sell opportunities via strategic business reviews.
  • The position requires maintaining high levels of CSat and NPS while acting as the voice of the customer to internal teams.

Matching Summary

Match Score: 85

G-P is seeking a Native Chinese-speaking Customer Success Manager to oversee customer relationships in Greater China, focusing on client retention, expansion, and support. The role emphasizes strong communication, cultural understanding, and a commitment to customer satisfaction within a dynamic, remote-first environment.

Skills & Requirements

Must-have

  • Native Chinese speaking capability
  • Greater China market experience
  • EOR (Employer of Record) adoption
  • Customer retention and churn minimization
  • Strategic business reviews execution

Nice-to-have

  • High touch engagement style
  • Cross-sell and up-sell opportunities
  • Cultural understanding of local markets
  • Case study creation collaboration
  • Voice of the customer advocacy

Key Requirements

  • Native Chinese language proficiency
  • Experience in SaaS or Global Employment sector
  • Proven track record in customer success management

Work Rights

Not specified

Tailored Resume

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