Retail Customer Service Specialist

DICK'S Sporting Goods

Hillsboro, OR, US
Not specified (assumed in-store/onsite based on the nature of the role)
Excellent customer experience delivery
Front-end operations execution
Register coverage and cash handling
DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Hillsboro, OR, focused on delivering excellent customer experiences and creating an inclusive shopping environment. The role requires engaging with customers, supporting cashiers, and maintaining high merchandising standards, making it essential for candidates to have prior retail experience and strong interpersonal skills

Job Summary

  • The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping environment through eagerness to help and in-depth product knowledge.
  • This role serves as the primary customer service provider at the front end while acting as a liaison between customers and management to ensure strong service standards are met.
  • The position requires upholding company merchandising standards, promoting loyalty programs, and fostering an inclusive store environment where everyone feels welcome and safe.

Matching Summary

Match Score: 85

DICK'S Sporting Goods is seeking a Retail Customer Service Specialist in Hillsboro, OR, focused on delivering excellent customer experiences and creating an inclusive shopping environment. The role requires engaging with customers, supporting cashiers, and maintaining high merchandising standards, making it essential for candidates to have prior retail experience and strong interpersonal skills.

Skills & Requirements

Must-have

  • Excellent customer experience delivery
  • Front-end operations execution
  • Register coverage and cash handling
  • Product knowledge and sales support
  • Team collaboration and workflow direction
  • Merchandising and presentation standards

Nice-to-have

  • Prior retail sales or cashier experience
  • Inclusive and diverse workforce mindset
  • Action-oriented decision-making abilities
  • Training new teammates on programs
  • All-hands-on-deck team approach

Key Requirements

  • Ability to lift 15 to 35 lbs items occasionally
  • Ability to stand or walk for extended periods
  • Prior retail sales or cashier experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter