Lead Customer Service Representative

AmeriVet

Base: $19.00-$27.00ph based on experience; bonus/e...
Customer service experience
Veterinary software systems experience
Team leadership and supervision
At AmeriVet, you join a mission-driven team focused on delivering high-quality care for pets and families with a supportive network and meaningful career growth

Job Summary

  • At AmeriVet, you join a mission-driven team focused on delivering high-quality care for pets and families with a supportive network and meaningful career growth.
  • The role involves supervising and mentoring CSR team members, managing front desk operations, and ensuring exceptional, compassionate customer service.
  • AmeriVet offers tailored development programs, competitive pay, comprehensive benefits, and a collaborative environment where every team member can thrive.

Matching Summary

At AmeriVet, you join a mission-driven team focused on delivering high-quality care for pets and families with a supportive network and meaningful career growth.

Salary

Base: $19.00-$27.00/hr based on experience; Bonus/Equity: Not specified; Benefits: Health, dental, vision, life insurance, mental health resources, 401(k) matching, student loan assistance, paid time off

Skills & Requirements

Must-have

  • Customer service experience
  • Veterinary software systems experience
  • Team leadership and supervision
  • Appointment scheduling and billing
  • Fast-paced environment adaptability
  • Strong organizational skills
  • Compassionate client communication

Nice-to-have

  • Mentorship and career development
  • Collaborative team culture
  • Problem-solving skills
  • Supportive coaching environment
  • Accountability and encouragement culture

Key Requirements

  • 2+ years customer service experience
  • Veterinary customer service preferred
  • Leadership or supervisory experience preferred
  • Ability to lift up to 40 pounds
  • Experience with veterinary software preferred

Work Rights

Not specified

Tailored Resume

Cover Letter