Cx, Insight Expert

Element Fleet Management

Base: competitive base salary; bonus/equity: annua...
Hybrid
Advanced excel and power bi skills
Dashboard building and root-cause analysis
Data storytelling and cx frameworks
Element Fleet Management is seeking a Senior Specialist in Customer Experience & Insights to transform customer data into actionable insights that enhance client experiences. The ideal candidate should have strong analytical skills, proficiency in data visualization tools, and a background in customer experience or analytics

Job Summary

  • The Senior Specialist, Customer Experience & Insights is responsible for transforming customer and driver data into actionable insights that drive business impact across the organization.
  • Element offers a competitive compensation package including base salary, annual bonus, retirement plan with company contribution, and various wellness and family-oriented benefits.
  • The company fosters a culture of innovation, empowerment, decision-making, and accountability while supporting diversity, equity, inclusion, and belonging.

Matching Summary

Match Score: 85

Element Fleet Management is seeking a Senior Specialist in Customer Experience & Insights to transform customer data into actionable insights that enhance client experiences. The ideal candidate should have strong analytical skills, proficiency in data visualization tools, and a background in customer experience or analytics.

Salary

Base: Competitive base salary; Bonus/Equity: Annual bonus; Benefits: Savings fund, retirement plan, grocery and restaurant vouchers, medical and life insurance, flexible schedules, hybrid work model, free parking

Skills & Requirements

Must-have

  • Advanced Excel and Power BI skills
  • Dashboard building and root-cause analysis
  • Data storytelling and CX frameworks
  • Proficiency in SQL, R, Python, or Java
  • Bilingual in Spanish and English

Nice-to-have

  • Cross-functional project leadership
  • Financial and operational modeling
  • Predictive analytics and health scoring
  • Hybrid work model and flexible schedules
  • Culture of innovation and accountability

Key Requirements

  • Bachelor's degree in related field
  • 3–5 years experience in CX, BI, Strategy, or Analytics
  • Fluent in Spanish and English (min. 75% proficiency)

Work Rights

Not specified

Tailored Resume

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