Base: $20 - $28; bonus/equity: not specified; bene...
Hybrid
Professional communication skills
Customer relationship management
Data entry and verification
The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory
Job Summary
The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory.
CSA is responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients, while demonstrating a positive and professional image for Guardant Health at all times.
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.
Matching Summary
The Client Services Associate (CSA) plays a crucial role in delivering exceptional support to clients and patients within their designated territory.
Salary
Base: $20 - $28; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Professional communication skills
Customer relationship management
Data entry and verification
Adherence to SOPs
Problem-solving customer complaints
Nice-to-have
Adaptability in fast-paced environment
Bilingual English/Spanish
Positive and professional image
Collaborative team player
Key Requirements
2+ years of customer experience in pharma, diagnostic, medical device, biotech or healthcare