So, Customer Service Officer (serve), Cc

UOB

Kuala Lumpur, Malaysia
Customer complaint resolution
Accurate transaction processing
Compliance with regulations
UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices

Job Summary

  • UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices.
  • The role involves delivering 24-hour one-stop customer service with a focus on prompt, accurate solutions and maintaining high professionalism.
  • Employees are expected to uphold integrity, comply with audit and compliance requirements, and contribute to team targets while safeguarding customer trust.

Matching Summary

UOB is a leading bank in Asia with a global network spanning 19 countries and over 500 branches and offices.

Skills & Requirements

Must-have

  • Customer complaint resolution
  • Accurate transaction processing
  • Compliance with regulations
  • Customer confidentiality protection
  • Service Level Agreement adherence
  • Microsoft Office proficiency

Nice-to-have

  • Effective written and verbal communication
  • Problem solving and analytical skills
  • Ability to work under stress
  • Multi-tasking abilities
  • Customer service orientation
  • Team collaboration

Key Requirements

  • Recognized Degree or Diploma
  • Knowledge of Microsoft Office
  • Ability to handle customer objections
  • Compliance with audit and fraud prevention
  • Customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter