Growth Ai L1 Service Desk Manager

12

India
Not specified in the job posting.
Manage service desk operations
Oversee l1 analyst team
Itsm and itom queue discipline
RSM is seeking a Growth AI L1 Service Desk Manager in India to lead daily service desk operations and manage a team of L1 analysts for their AI-powered sales platform. This role emphasizes governance and operational leadership rather than technical engineering, focusing on maintaining service quality and efficient ticket management

Job Summary

  • This role leads a dedicated India-based support team to scale the Growth AI Ecosystem for North American Sales.
  • The manager is responsible for daily queue health, shift coverage, and ensuring strict adherence to service level agreements.
  • RSM offers a competitive benefits package and flexible scheduling to help employees balance life demands while serving clients.

Matching Summary

Match Score: 85

RSM is seeking a Growth AI L1 Service Desk Manager in India to lead daily service desk operations and manage a team of L1 analysts for their AI-powered sales platform. This role emphasizes governance and operational leadership rather than technical engineering, focusing on maintaining service quality and efficient ticket management.

Skills & Requirements

Must-have

  • Manage service desk operations
  • Oversee L1 analyst team
  • ITSM and ITOM queue discipline
  • Incident and problem management
  • Azure DevOps board administration
  • M365 and Azure support knowledge

Nice-to-have

  • Experience with AI services
  • Offshore delivery environment background
  • Familiarity with ServiceNow
  • Strong coaching capabilities
  • Cloud platform support experience

Key Requirements

  • 8 to 10 years of relevant experience
  • Experience managing a service desk or IT operations function
  • Working knowledge of M365 and Azure support models

Work Rights

Not specified

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