Customer Service Advisor - Cebu J Centre 2026

Concentrix

Cebu, Philippines
Inbound calls, outbound calls, or internet
Customer service support and resolution
Meet contractual key performance indicators
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • Inbound calls, outbound calls, or internet
  • Customer service support and resolution
  • Meet contractual Key Performance Indicators
  • Listen attentively to customer needs
  • Maintain basic product knowledge
  • Track and document information

Nice-to-have

  • Demonstrate empathy and build rapport
  • Courteous and professional manner
  • Patience in customer contact situations
  • Flexibility and adaptability to change
  • Team player and independent worker

Key Requirements

  • High school diploma
  • Three to six months relevant experience preferred
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter