Customer Experience Manager

athenahealth

Base: $78,000 - $132,000; bonus/equity: annual dis...
Deep knowledge of athenahealth products
Proven track record owning complex projects
Strong analytical and data-driven decision skills
The role focuses on strategically managing projects to operationalize AI-enabled capabilities within the healthcare service platform ecosystem

Job Summary

  • The role focuses on strategically managing projects to operationalize AI-enabled capabilities within the healthcare service platform ecosystem.
  • Candidates must partner with cross-functional stakeholders to define use cases, validate models, and ensure responsible AI governance.
  • The position offers a competitive total rewards package including discretionary bonuses, variable compensation, equity plans, and flexible work arrangements.

Matching Summary

The role focuses on strategically managing projects to operationalize AI-enabled capabilities within the healthcare service platform ecosystem.

Salary

Base: $78,000 - $132,000; Bonus/Equity: Annual discretionary bonus plan, variable compensation plan, and equity plans; Benefits: Health, financial benefits, commuter support, tuition assistance, and flexible work options

Skills & Requirements

Must-have

  • Deep knowledge of athenahealth products
  • Proven track record owning complex projects
  • Strong analytical and data-driven decision skills
  • Experience with Salesforce Service Cloud configuration
  • Ability to present to executive leadership

Nice-to-have

  • Customer obsession and delight mindset
  • Adaptability in fast-paced transformation environments
  • Mentoring junior level teammates
  • Cross-geography calibration expertise
  • Excellent written and verbal communication

Key Requirements

  • Bachelor's degree or equivalent experience
  • Demonstrated leadership and influencing skills
  • Skilled with CRM, WFM, and telephony tools

Work Rights

Not specified

Tailored Resume

Cover Letter