As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences
Job Summary
As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.
We empower our ambassadors to elevate performance and create personalised guest experiences, helping our guests feel special, and ensuring you do too.
We are committed to your professional growth, offering leadership development pathways, global mobility opportunities and industry-leading training programs.
Matching Summary
As Front Office Manager at Sofitel Brisbane Central, you will play a pivotal leadership role in shaping exceptional first impressions, driving seamless front office operations, and cultivating a high-performing team dedicated to delivering outstanding guest experiences.
Skills & Requirements
Must-have
Oversee front office operations
Lead and train front office team
Enhance guest satisfaction and loyalty
Manage guest complaints and resolve issues
Monitor and analyze key performance indicators
Manage front office budgets
Nice-to-have
Commercial thinking drives results
Elevate performance and create personalized experiences
Contribute to a recognized luxury brand
Passion and dedication to excellence
Key Requirements
2+ years progressive Front Office experience
Leadership in luxury or upscale hotel
Strong knowledge of PMS (Opera preferred)
Solid revenue and yield management understanding
Proven financial acumen
Excellent communication and interpersonal skills
Highly organised and ability to multitask
Strategic thinker with problem-solving skills
Flexible and adaptable with varied shifts
Relevant qualifications in Hospitality Management preferred