Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, Georgia, USA
Base: $95,000 - $142,600 usd (atlanta); + us locat...
Fully remote
3+ years customer-facing services experience
2+ years talent acquisition or hr domain expertise
1+ years ai/ml or data-driven product experience
Workday is seeking a Specialized Customer Success Manager for Talent AI, a fully remote position focused on driving customer success and adoption of AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer-facing roles within the software or SaaS environment and a background in Talent Acquisition or Human Resources

Job Summary

  • This role focuses on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows within Workday's Customer Success Center of Excellence.
  • Candidates must possess a blend of domain expertise in Talent Acquisition and technical understanding of AI/ML products to influence retention and expansion.
  • Workday offers a flexible work approach requiring at least 50% time in-office or field, along with competitive compensation including base salary, bonus, and stock grants.

Matching Summary

Match Score: 85

Workday is seeking a Specialized Customer Success Manager for Talent AI, a fully remote position focused on driving customer success and adoption of AI-powered Talent Acquisition workflows. The ideal candidate will have experience in customer-facing roles within the software or SaaS environment and a background in Talent Acquisition or Human Resources.

Salary

Base: $95,000 - $142,600 USD (Atlanta); Additional US locations up to $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years customer-facing services experience
  • 2+ years Talent Acquisition or HR domain expertise
  • 1+ years AI/ML or data-driven product experience
  • Experience with complex software or SaaS environments
  • Ability to drive adoption and value realization

Nice-to-have

  • Strategic stakeholder management skills
  • Executive-level communication abilities
  • Comfort in evolving incubation environments
  • Data-driven decision-making capabilities
  • Collaborative cross-functional teamwork

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Up to 15% travel capability
  • Proven track record in strategic customer engagements

Work Rights

Not specified

Tailored Resume

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