Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 - $254,600 usd; bonus/equity: may b...
Hybrid (50% remote/50% in-office)
Design and orchestrate scaled programs
Improve product adoption and value realization
Integrate programs into gtm and cs operating model
Workday is seeking an Adoption & Retention Programs Lead to design and implement programs aimed at improving customer product adoption and retention. The role requires a strong background in customer success and program management within a SaaS environment, with a focus on data-driven strategies to enhance customer satisfaction and revenue growth

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to protect and grow Workday’s customer base.
  • This role sits at the intersection of Customer Success, Sales, Product & Technology, and Operations, translating strategy into clear, repeatable programs and integrating them into the GTM and CS operating model.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm, providing trust, tools, skills, and support for long-term growth.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to design and implement programs aimed at improving customer product adoption and retention. The role requires a strong background in customer success and program management within a SaaS environment, with a focus on data-driven strategies to enhance customer satisfaction and revenue growth.

Salary

Base: $169,800 - $254,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and orchestrate scaled programs
  • improve product adoption and value realization
  • integrate programs into GTM and CS operating model
  • measure impact using data and telemetry
  • mitigate risk and protect revenue integrity
  • simplify and standardize end-to-end processes

Nice-to-have

  • curious minds and courageous collaborators
  • sun-drenched optimism and drive
  • empathy and shared enthusiasm
  • innovate and drive continuous improvement

Key Requirements

  • 8+ years in Customer Success or related field
  • Proven track record designing adoption/retention programs
  • Experience in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Experience turning strategy into structured programs
  • Strong analytical skills with CRM/CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter