Product Support Group Supervisor - 2d Laser

130

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Extensive trumpf product knowledge
Minimum three years customer service experience
Ability to lift up to 50lbs
** TRUMPF Inc. is seeking a Product Support Group Supervisor for their 2D Laser division, responsible for overseeing remote technical support and team management. The ideal candidate should have extensive product knowledge, customer service experience, and a technical degree or equivalent experience. **

Job Summary

  • This position is responsible for supervising a team of engineers while resolving technical and operational problems for customers and Field Service Engineers remotely.
  • The company culture values collaboration and mutual trust, creating an ideal framework for boldly trying new things and questioning the status quo.
  • Duties include performing recurring reviews of team performance, creating training plans, and ensuring proper support by scheduling PTO and field missions.

Matching Summary

Match Score: 75

** TRUMPF Inc. is seeking a Product Support Group Supervisor for their 2D Laser division, responsible for overseeing remote technical support and team management. The ideal candidate should have extensive product knowledge, customer service experience, and a technical degree or equivalent experience. **

Skills & Requirements

Must-have

  • Extensive TRUMPF product knowledge
  • Minimum three years customer service experience
  • Ability to lift up to 50lbs
  • Working knowledge of SAP software
  • Utilize SIS Software system

Nice-to-have

  • Forward thinkers with unconventional ideas
  • Values collaboration and mutual trust
  • Experience in laser or machine tool technologies

Key Requirements

  • Two year technical school degree with Engineering principles concentration
  • Minimum three years prior experience in customer service/technical concentration
  • Must be able to lift up to 50lbs

Work Rights

Not specified

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