Customer Success Manager - Adaptive Planning

Workday

San Francisco, CA, USA
Base: $107,000 - $160,400 usd (san francisco); bas...
Fully remote
3+ years csm experience in saas
2+ years change management practice
Salesforce and gainsight proficiency
This role serves as a trusted advisor to enterprise customers, ensuring they derive maximum value from Workday Adaptive Planning solutions

Job Summary

  • This role serves as a trusted advisor to enterprise customers, ensuring they derive maximum value from Workday Adaptive Planning solutions.
  • The successful candidate will manage a portfolio of 50-60 accounts totaling over $5M in ARR while driving adoption and identifying upsell opportunities.
  • Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits and stock grants.

Matching Summary

This role serves as a trusted advisor to enterprise customers, ensuring they derive maximum value from Workday Adaptive Planning solutions.

Salary

Base: $107,000 - $160,400 USD (San Francisco); Base: $90,300 - $160,400 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years CSM experience in SaaS
  • 2+ years change management practice
  • Salesforce and Gainsight proficiency
  • Executive relationship building skills
  • Renewal negotiation and contract management
  • Strategic account planning expertise

Nice-to-have

  • Experience in EPM or financial ERP space
  • Pricing strategy and critical thinking
  • Ability to manage ambiguity in complex environments
  • Strong verbal and written communication
  • Proven track record of overachieving sales targets

Key Requirements

  • Bachelor's degree or equivalent work experience
  • 3+ years of CSM experience supporting SaaS
  • 2+ years using Salesforce CRM
  • 2+ years using Gainsight customer success tool
  • Proven ability to collaborate at Executive level

Work Rights

Not specified

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