Senior Director, Customer Service Engineering

Dematic Inc

Multiple Locations, US
Base: $175,000.00 to $250,000.00; bonus/equity: no...
Onsite
Lead engineering team of 250 professionals
Manage $400m business across 400+ projects
Oversee mechanical, controls, and software systems
Dematic Inc. is seeking a Senior Director of Customer Service Engineering to lead a large team of engineers focused on modifications and upgrades for existing customer systems. The role involves overseeing project execution to enhance safety, productivity, and customer satisfaction while managing a substantial budget and portfolio of active projects. ###

Job Summary

  • This role leads the Engineering function for the Modifications and Upgrades Business Unit supporting existing customer sites with system improvements.
  • The Sr. Director manages a department of approximately 250 engineers executing unique projects ranging from retail distribution to e-commerce.
  • The position offers competitive compensation, career development opportunities, and global opportunities within Dematic's expansive domain knowledge.

Matching Summary

Match Score: 85

Dematic Inc. is seeking a Senior Director of Customer Service Engineering to lead a large team of engineers focused on modifications and upgrades for existing customer systems. The role involves overseeing project execution to enhance safety, productivity, and customer satisfaction while managing a substantial budget and portfolio of active projects. ###

Salary

Base: $175,000.00 to $250,000.00; Bonus/Equity: Not specified; Benefits: Competitive Compensation and Benefits

Skills & Requirements

Must-have

  • Lead engineering team of 250 professionals
  • Manage $400M business across 400+ projects
  • Oversee mechanical, controls, and software systems
  • Execute site audits and system commissioning
  • Travel up to 50% including weekends/holidays

Nice-to-have

  • Culture of inclusion and collaboration
  • Continuous improvement initiatives
  • Strategic business planning skills
  • Strong customer focus
  • Innovative solution implementation

Key Requirements

  • Bachelor's or Advanced Degree in Engineering
  • 10 years experience leading Project Management or Engineering teams
  • Advanced understanding of mechanical and controls systems
  • Intermediate level understanding of software systems
  • Ability to manage multiple activities simultaneously

Work Rights

Not specified

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