Cloud Cx Platform Lead

AMN Healthcare

Dallas, TX, USA
Base: $133,500 - $158,500; bonus/equity: not speci...
Hybrid
Cx and communications platform architecture
Contact center and voip expertise
Cloud and integration architecture
The Cloud CX Platform Lead is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms

Job Summary

  • The Cloud CX Platform Lead is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms.
  • This role sets technical direction aligned with overall Product and Technology strategy while bridging business objectives with scalable, secure, and highly available solutions across voice, digital, cloud, and integration layers.
  • AMN Healthcare is a leading healthcare staffing company recognized for innovation and excellence, offering opportunities to build careers that make a difference.

Matching Summary

The Cloud CX Platform Lead is a senior, hands-on technical leader responsible for defining and executing the end-to-end architecture for enterprise customer experience, contact center, and communications platforms.

Salary

Base: $133,500 - $158,500; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • CX and communications platform architecture
  • Contact center and VoIP expertise
  • Cloud and integration architecture
  • AI enablement and roadmap
  • Genesys Cloud or Talkdesk experience
  • AWS and Azure AI services

Nice-to-have

  • Driving change through innovation
  • Building careers that make a difference
  • Exceptional customer experience focus
  • Collaboration with executive leadership

Key Requirements

  • Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
  • Experience with Genesys Cloud, Talkdesk, ACD, IVR, CTI, SIP
  • Experience with Conversational AI, virtual agents, intent recognition
  • Experience with prompt orchestration, API-based LLM integrations, RAG
  • Experience with Python, C#, Java, SQL

Work Rights

Not specified

Tailored Resume

Cover Letter