Cleveland Clinic Health System is seeking an Epic Printing Systems Analyst I for a fully remote position. The role involves supporting technical operations and workflows related to Epic applications, including printer mapping and troubleshooting, while providing first-level diagnostic support
Job Summary
At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.
In this role, you will perform Epic printer mapping for outpatient and inpatient modules and provide support for Epic applications through the Core team, handling service requests and incidents submitted through ServiceNow.
You will be trained to analyze and resolve configuration issues, troubleshoot system breakages, and support workstation, software, peripheral, network and workflow needs.
Matching Summary
Match Score: 85
Cleveland Clinic Health System is seeking an Epic Printing Systems Analyst I for a fully remote position. The role involves supporting technical operations and workflows related to Epic applications, including printer mapping and troubleshooting, while providing first-level diagnostic support.
Skills & Requirements
Must-have
Epic printer mapping
ServiceNow incident handling
workstation and network support
first-level Help Desk support
after-hours on-call support
Nice-to-have
healthcare environment experience
collaborative communications
solution development input
project assignment assistance
knowledge of client/server configuration
Key Requirements
Associate’s degree in IT or related field and one year experience
OR High School Diploma/GED and three years experience
OR High School Diploma/GED and ITD apprenticeship with two years experience
ITIL Foundations Certification upon or within six months of hire