Critical Incident, Change And Problem Lead

Ciena

Remote
Base: $71,600.00 - $121,500.00 usd; bonus/equity: ...
Service restoration expertise
Problem resolution skills
Change management experience
Ciena is committed to a people-first approach, fostering a flexible work environment

Job Summary

  • Ciena is committed to a people-first approach, fostering a flexible work environment.
  • The role involves leading critical incidents and managing change processes to enhance service reliability.
  • Ciena offers a comprehensive benefits package and values diversity in its workforce.

Matching Summary

Ciena is committed to a people-first approach, fostering a flexible work environment.

Salary

Base: $71,600.00 - $121,500.00 usd; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Service restoration expertise
  • Problem resolution skills
  • Change management experience

Nice-to-have

  • Design thinking mindset
  • Strong communication skills
  • Ability to multitask under pressure

Key Requirements

  • Strong experience in technology-driven environments
  • ITIL certification or equivalent experience
  • Familiarity with incident tracking tools

Work Rights

Not specified

Tailored Resume

Cover Letter