Customer Success Manager

Brainlabs

Argentina, Argentina
Hybrid
Champion software adoption
Maximize platform value
Own user feedback loop
Brainlabs is seeking a Customer Success Manager to enhance software adoption and user engagement within their internal platforms. The ideal candidate will possess a background in customer success, project management, and data-driven decision-making, while contributing to a positive team culture

Job Summary

  • As a Customer Success Manager, you will champion software adoption and maximise the value of internal platforms like Cortex.
  • You will partner with fellow CSMs to align on strategy, while collaborating with product and engineering to ensure our tools truly meet user needs.
  • Achieve a 25% increase in overall software adoption rates across the organisation within your first 12 months.

Matching Summary

Match Score: 85

Brainlabs is seeking a Customer Success Manager to enhance software adoption and user engagement within their internal platforms. The ideal candidate will possess a background in customer success, project management, and data-driven decision-making, while contributing to a positive team culture.

Skills & Requirements

Must-have

  • champion software adoption
  • maximize platform value
  • own user feedback loop
  • design training programs
  • establish tech utilization KPIs
  • partner with CSMs
  • collaborate with product and engineering

Nice-to-have

  • passionate about empowering people
  • drive technical proficiency culture
  • passionate about product adoption
  • proactive problem-solver
  • strong collaborator

Key Requirements

  • Relevant experience in Customer Success
  • Experience managing software rollout projects
  • Ability to collect and interpret data
  • Track record of cross-functional collaboration

Work Rights

Not specified

Tailored Resume

Cover Letter