Member Experience Manager

EōS Fitness

Las Vegas, Nevada, US
Base: $16-$18 usd ph; bonus/equity: not specified;...
On-site
Customer service or front-line leadership experience
Excellent written and verbal communication skills
Ability to lift more than 40 lbs routinely
The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives

Job Summary

  • The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.
  • Employees will serve as the first point of contact for member concerns, ensuring quick resolution of service issues and billing questions.
  • The company offers free membership for employees and family members along with competitive pay and health benefits.

Matching Summary

The role focuses on developing a team that delivers exceptional customer experiences while hitting business objectives.

Salary

Base: $16-$18 USD per hour; Bonus/Equity: Not specified; Benefits: Daily Pay, vacation, holiday, sick pay, health/dental/vision, 401(k) matching

Skills & Requirements

Must-have

  • Customer service or front-line leadership experience
  • Excellent written and verbal communication skills
  • Ability to lift more than 40 lbs routinely
  • Proficiency with fitness management software
  • Knowledge of membership management and billing processes

Nice-to-have

  • Experience in fitness or hospitality industry
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment
  • Proactive approach to enhancing member experience
  • Empathy and solution-oriented mindset for complaints

Key Requirements

  • Must successfully pass background check
  • Obtain CPR certification within 30 days of employment
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter