Senior Associate Customer Success Manager - Paradox

Workday

Hybrid (minimum of 50% in-office or field engagement quarterly)
Technical support
Product training
Client relationship building
Workday is seeking a Senior Associate Customer Success Manager for their Paradox team, responsible for providing technical support and enhancing customer satisfaction through effective engagement. The ideal candidate will have over three years of client-facing experience, particularly in a SaaS environment, and a passion for helping customers achieve their goals

Job Summary

  • This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
  • Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions.
  • Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs.

Matching Summary

Match Score: 85

Workday is seeking a Senior Associate Customer Success Manager for their Paradox team, responsible for providing technical support and enhancing customer satisfaction through effective engagement. The ideal candidate will have over three years of client-facing experience, particularly in a SaaS environment, and a passion for helping customers achieve their goals.

Skills & Requirements

Must-have

  • technical support
  • product training
  • client relationship building
  • troubleshoot technical challenges
  • product requests

Nice-to-have

  • sun-drenched optimism
  • courageous collaborators
  • genuine care
  • bold ideas

Key Requirements

  • 3+ years client-facing experience
  • Prior experience in a SAAS organization
  • Demonstrated strength in customer satisfaction management
  • Excellent technology skills
  • Excellent written and verbal communication skills
  • Demonstrated ability to handle multiple priorities

Work Rights

Not specified

Tailored Resume

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