EōS Fitness is seeking a Member Experience Manager in Hurst, TX, to enhance member satisfaction and lead a team providing exceptional customer service. The role involves addressing member concerns, training staff, and collaborating with department managers to create a welcoming gym environment
Job Summary
EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to deliver best-in-class service to members and guests.
This role involves resolving member concerns, managing billing issues, responding to feedback, and partnering with department managers to train front desk staff.
Benefits include a highly energetic team, free membership, discounted services, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) matching.
Matching Summary
Match Score: 85
EōS Fitness is seeking a Member Experience Manager in Hurst, TX, to enhance member satisfaction and lead a team providing exceptional customer service. The role involves addressing member concerns, training staff, and collaborating with department managers to create a welcoming gym environment.
Salary
$15—$15 USD
Skills & Requirements
Must-have
Exceptional customer service delivery
Member concern resolution
Front desk staff training and motivation
Facility cleanliness and maintenance
Online reputation management
Nice-to-have
Optimistic and fun attitude
Team player mentality
Proactive in enhancing member experience
Key Requirements
Proven customer service or front-line leadership experience
Excellent communication and problem-solving skills
Ability to multitask in a fast-paced environment
Proficiency with fitness management software and Microsoft Office Suite
Knowledge of fitness industry operations
Must pass background check
Obtain CPR certification within 30 days
Attend EōS Ethos and Customer Service Training within 30 days