Concierge - Guest Services

JLL

Kuala Lumpur, Malaysia
Guest registration and management
Respond to guest requests
Monitor common area cleanliness
Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible

Job Summary

  • Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.
  • Respond to all guests’ requests for assistance & information with respect, sensitivity & transparency.
  • Ensure that the highest level of customer satisfaction & service is offered & maintained at all times; a level comparable to a Premier Lounge or High-End Hotel.

Matching Summary

Welcome all guests that approach or walk-by the front desk – personalized greetings whenever possible.

Skills & Requirements

Must-have

  • Guest registration and management
  • Respond to guest requests
  • Monitor common area cleanliness
  • Provide information on local attractions
  • Maintain building presentation
  • High level of customer satisfaction

Nice-to-have

  • Personalized guest greetings
  • Discretion and urgency
  • Friendly and professional phone manner
  • Positive relations with guests
  • Identify service improvement areas

Key Requirements

  • Represent the face of the building
  • Highest level of customer satisfaction
  • Trustworthy source of information

Work Rights

Not specified

Tailored Resume

Cover Letter