Customer Support Supervisor - Es Hybrid

Republic Services Inc

Robstown, TX, US
Hybrid (4 days onsite, 1 day remote)
Manage customer support team
Handle complex projects
Interface with regulators and customers
Republic Services Inc. is seeking a Customer Support Supervisor for their Environmental Solutions team in Robstown or Houston, TX. This role involves managing customer support specialists, ensuring exceptional customer service, and interfacing with various stakeholders to facilitate waste management projects

Job Summary

  • The Customer Support Supervisor manages a team of specialists handling complex projects and high-level customer concerns, interfacing with regulators, customers, sales, and operations.
  • Responsibilities include working with sales on pricing and scheduling, monitoring calls, recommending services, determining work procedures, and ensuring project completion as requested.
  • The role involves creating budgets, tracking expenditures, providing training, managing the customer service function, and participating in strategic planning for program and service growth.

Matching Summary

Match Score: 85

Republic Services Inc. is seeking a Customer Support Supervisor for their Environmental Solutions team in Robstown or Houston, TX. This role involves managing customer support specialists, ensuring exceptional customer service, and interfacing with various stakeholders to facilitate waste management projects.

Skills & Requirements

Must-have

  • Manage customer support team
  • Handle complex projects
  • Interface with regulators and customers
  • Ensure smooth waste acceptance and disposal
  • Develop work procedures and schedules
  • Provide exceptional customer service
  • Draft and revise contracts
  • Create budgets and track expenditures

Nice-to-have

  • Strategic planning for program growth
  • Training and guidance to staff
  • Drive operational efficiencies
  • Support sales representatives
  • Partner with attorneys

Key Requirements

  • 5+ years of hazardous waste management industry experience
  • Advanced knowledge of Excel, Word, and PowerPoint
  • Experience with RCRA, DOT, TSCA, and other regulatory bodies

Work Rights

Not specified

Tailored Resume

Cover Letter