Apac Technical Support Leader

GE Vernova

Fully remote
Technical support & escalation management
Regional alignment & knowledge management
Customer & field engagement
GE Vernova is seeking a Senior Technical Support Manager to lead technical support operations across the Asia Pacific region. This fully remote role involves ensuring high-quality support for service teams and customers, focusing on continuous improvement, technical excellence, and team development

Job Summary

  • Lead the APAC Technical Support team in delivering real-time support to Service Account Managers, Project Managers, Field Service Engineers, Parts, and Customers.
  • Drive standardization of troubleshooting guides, tools, and processes across APAC, building and expanding the knowledge base.
  • Lead, coach, and develop a diverse regional Technical Support team, implementing structured training, certification, and mentoring programs.

Matching Summary

Match Score: 85

GE Vernova is seeking a Senior Technical Support Manager to lead technical support operations across the Asia Pacific region. This fully remote role involves ensuring high-quality support for service teams and customers, focusing on continuous improvement, technical excellence, and team development.

Skills & Requirements

Must-have

  • Technical Support & Escalation Management
  • Regional Alignment & Knowledge Management
  • Customer & Field Engagement
  • Talent Development & Leadership
  • Continuous Improvement & Innovation

Nice-to-have

  • GE Vernova Ways alignment
  • Digital tools and remote diagnostics
  • Cross-cultural communication
  • Data analytics for service efficiency

Key Requirements

  • Bachelor’s or Master’s degree in engineering
  • 12+ years’ experience in technical services
  • Proven track record managing regional teams
  • Expertise in failure analysis and troubleshooting
  • Familiarity with GE Vernova systems preferred
  • Willingness to travel regionally (30–40%)

Work Rights

Not specified

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