Siam Bitcoin is seeking a Senior Professional in CX Strategy & Journey Design to enhance customer experience through strategic recommendations and collaboration with cross-functional teams. The ideal candidate should possess a degree in a related field and 2-5 years of experience in customer experience roles, with strong analytical and interpersonal skills
Job Summary
The role involves identifying customer pain points and opportunities for CX improvement by leveraging user feedback and insights.
Candidates will collaborate with cross-functional stakeholders to improve every stage of the end-to-end customer lifecycle through journey design.
The company seeks individuals who like wild growth and working with happy, enthusiastic over-achievers.
Matching Summary
Match Score: 85
Siam Bitcoin is seeking a Senior Professional in CX Strategy & Journey Design to enhance customer experience through strategic recommendations and collaboration with cross-functional teams. The ideal candidate should possess a degree in a related field and 2-5 years of experience in customer experience roles, with strong analytical and interpersonal skills.
Skills & Requirements
Must-have
Customer journey mapping expertise
Voice of the Customer analysis
Cross-functional stakeholder collaboration
CX strategy alignment and governance
Customer empathy and insight generation
Nice-to-have
Ability to manage complex projects
Passion for wild growth culture
Experience with iterative CX testing
Strong relationship building skills
Key Requirements
Bachelor's degree in Business or Marketing
2–5 years of relevant professional experience
Proficiency in collecting and analyzing customer data