Analista De Calidad En Español (call Center/bpo)

TaskUs

Atlantico, Colombia
Quality improvement plans
Agent performance auditing
Collaboration with team leaders
TaskUs is committed to a People First culture, prioritizing employee well-being and growth

Job Summary

  • TaskUs is committed to a People First culture, prioritizing employee well-being and growth.
  • As a Quality Analyst, you will be responsible for creating and executing quality improvement plans.
  • The role involves auditing agent interactions and collaborating with team leaders to enhance performance.

Matching Summary

TaskUs is committed to a People First culture, prioritizing employee well-being and growth.

Skills & Requirements

Must-have

  • Quality improvement plans
  • Agent performance auditing
  • Collaboration with team leaders

Nice-to-have

  • Knowledge of health and safety policies
  • Experience in strategic projects
  • Ability to suggest process improvements

Key Requirements

  • Experience in quality assurance
  • Strong analytical skills
  • Ability to train agents

Work Rights

Not specified

Tailored Resume

Cover Letter