Technical Support Coordinator (english + Additional European Language)

UPM-Kymmene Oyj

Wrocław, Poland
**
Fluent english communication skills
Fluency in spanish french italian german or dutch
Problem-solving skills for claim resolution
** UPM-Kymmene Oyj is seeking a Technical Support Coordinator fluent in English and an additional European language to join their team in Wrocław, Poland. The role involves managing customer claims, providing support, and collaborating with various stakeholders to enhance customer satisfaction in the labeling industry. **

Job Summary

  • The role involves managing a portfolio of claims from first notification to settlement while ensuring prompt resolution for business customers.
  • Candidates will collaborate with Quality Departments across the EMEIA region to identify claim trends and implement preventive actions.
  • UPM Raflatac offers an environment where employees can learn about the labeling industry within a cross-functional and international team.

Matching Summary

Match Score: 75

** UPM-Kymmene Oyj is seeking a Technical Support Coordinator fluent in English and an additional European language to join their team in Wrocław, Poland. The role involves managing customer claims, providing support, and collaborating with various stakeholders to enhance customer satisfaction in the labeling industry. **

Skills & Requirements

Must-have

  • Fluent English communication skills
  • Fluency in Spanish French Italian German or Dutch
  • Problem-solving skills for claim resolution
  • Experience coordinating complaint processes
  • Ability to work under time pressure

Nice-to-have

  • Open-minded approach to learning
  • Interest in labeling industry secrets
  • Cross-functional international collaboration
  • Trust-based relationship building
  • Eagerness to explore new challenges

Key Requirements

  • Fluency in English plus one European language
  • Strong verbal and written communication abilities
  • Organizational skills for multi-tasking

Work Rights

Not specified

Tailored Resume

Cover Letter