Program Manager, Client Services

IQVIA UK

New Providence, United States
$66,500.00 - $166,200.00; not specified; not speci...
Client relationship management
Call center oversight
Workflow supervision
Manage client relationships and supervise daily workflow of staff within specific manufacturer programs

Job Summary

  • Manage client relationships and supervise daily workflow of staff within specific manufacturer programs.
  • Provide strategic client management, virtual program call center oversight, and direct point of contact with clients.
  • The role involves collecting data for reports, updating SOPs, and providing key updates and quarterly business reviews for clients.

Matching Summary

Manage client relationships and supervise daily workflow of staff within specific manufacturer programs.

Salary

$66,500.00 - $166,200.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Client relationship management
  • Call center oversight
  • Workflow supervision
  • Data reporting and presentation
  • Insurance and adjudication processes

Nice-to-have

  • Team building focus
  • Business acumen
  • Change management skills

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Five years of relevant work experience
  • Call center management/supervisor experience
  • Minimum 5-7 years pharmacy/healthcare experience
  • Data entry skills (30wpm+)
  • Understanding of insurance/co-pay claims processing
  • Proficient in PC applications

Work Rights

Reside in the same country where the job is located

Tailored Resume

Cover Letter